FAQ

Frequently Asked Questions

Do you offer custom designs?

Yes, we offer custom designs for orders of fifty or more for businesses and non profits. We currently do not offer individual custom orders. 


How Long Will It Take For My Jewelry To Arrive?

It generally takes approximately 1-2 weeks to prepare, create, and ship your products.

How Can I Get In Touch?

You can email us at thevintagesparrowjewelry@gmail.com

 

Letter Stamping & Placement?

Each piece is made by hand, and that's the beauty of the Vintage Sparrow product. The time is taken to make each piece without the use of a machine. The placement of the letters adds character and makes it unique. Even if someone orders the same necklace, yours will always be one of a kind.

Refunds & Exchanges

Though we are sure you will love your jewelry, if you happen to have an issue within the first 2 weeks of your purchase, you can exchange with another of the same item once we receive the original item back.

What Are The Necklaces Made Of?

TVS jewelry is made up of various metals and glass. Brass, copper, and other pliable metals are used for each piece. Most all of our pieces are antiqued with some form of patina that causes all or parts of the piece to look old or vintage. We use quality products and also choose material that will keep each piece affordable. 

What Type Of Payment Do You Accept?

TVS takes Paypal or any major Credit Card at checkout.

How Should I Care For My Jewelry?

Your jewelry can be cleaned with a soft tissue and should not be submerged or worn while in water.