Shipping & Returns

Q: What shipping service is used for my order?
A: TVS ships with United States Postal Service First Class Mail. Orders are shipped within one week from when the order was placed and shipped in 3-5 day First Class Mail with standard shipping. 
 
Q: Do you ship internationally?
A: We currently ship to US and Canada.  
 
Q: What is your return policy?
A: We want you to be happy with the design/s you choose. We are happy to accept returns for a full refund or exchange of product within 30 days of delivery date if the product is in the original condition. The customer is responsible for the shipping cost of the return. Please mail the package to our shop at:
  
The Vintage Sparrow
713 West Main Street
Suite 103
Hendersonville, TN, 37075

Please include a note with the following information in your order:
Your Name
Order number
Email address
Shipping address
Telephone Number
  
 Q: My tracking number shows that my order was delivered, but I can't find it. How should I handle this?
A: If tracking information shows that your order was delivered but you can’t find it, please follow these steps. 
1. Confirm that your shipping address information was entered correctly
2. Use your tracking code to see if there was an attempted delivery 
3. Check around the delivery location (if in an apartment, check with the front desk/security)
4. Wait 36 additional hours - there are some instances where a carrier shows a package as ‘delivered’ a day or two before it is actually delivered
If you have completed all of these steps and still can’t find your package after 36 hours, please email us at thevintagesparrowjewelry@gmail.com